This guide provides a starting point for addressing physical or electrical concerns with your charging equipment. For most hardware-specific issues, please refer to your Charger User Manual or contact our Technical Support Team directly.
Common Troubleshooting Scenarios
If you encounter any of the following situations, additional diagnostics may be required:
Charger Error Codes: The unit displays a specific alphanumeric code or a specific sequence of flashing LED lights.
Connector Overheating: The charging cable or plug feels excessively hot during a session or shows signs of thermal wear.
Improper Energy Output: The circuit breaker trips frequently, or the power delivery does not match the expected site capacity.
Management Portal Access: You are unable to log in to charger’s configuration portal.
Recommended Steps
Consult the Hardware Manual: Most chargers include a detailed Error Code Table and a "Maintenance" section that covers 90% of common field issues.
Verify Electrical Settings: Ensure that the local breaker and wiring are configured according to the installation specifications provided with your hardware.
Contact Support: If the manual does not resolve the issue, please contact our support team with your Charger Serial Number and a description of the problem for further assistance.