Before commissioning or activating the charging station, please confirm that the Wi-Fi network, Wi-Fi signal, SSID, password, and internet connection are working properly at the charger location.
If you cannot start the activation process or if the charger cannot connect to the network during installation, please follow the steps below.
Check the Wi-Fi Connection
1. Reboot the Wi-Fi router or access point
Restart the Wi-Fi router or access point that the charger will use.
After the router or access point restarts, allow a few minutes for the network to become available again.
2. Test the Wi-Fi connection at the charger location
Bring a laptop or mobile phone to the charger location.
Connect the device to the same Wi-Fi network that the charger will use.
Use the provided Wi-Fi SSID and password.
This helps confirm whether the Wi-Fi network is available where the charger is installed.
3. Confirm that the Wi-Fi network has internet access
After the laptop or mobile phone connects to the Wi-Fi network, open a web browser.
Visit a public website, such as Google.
If the website loads successfully, the Wi-Fi network has internet access.
4. Check the network settings if the website does not load
If the website does not load on the laptop or mobile phone, the issue is likely related to the Wi-Fi network or internet service.
Check the following items:
- Confirm that the SSID is correct.
- Confirm that the Wi-Fi password is correct.
- Confirm that the internet service is working properly.
- Check whether the router, firewall, or network access control settings are blocking internet access.
- Check whether the network requires a login page, terms acceptance, or other captive portal access.
Note: Chargers may not be able to connect through Wi-Fi networks that require users to open a browser and accept terms before internet access is granted.
5. Contact Noodoe if the Wi-Fi works on another device
If the Wi-Fi works on your laptop or mobile phone but not on the charger, please contact Noodoe Technical Support and provide the following information:
- Charger serial number
- Wi-Fi SSID being used
- Screenshot or photo of the Wi-Fi settings, if available
- Any error message shown during setup or activation
- Confirmation that a laptop or mobile phone can access the internet from the charger location
Common Wi-Fi Issues and Solutions
Why can’t the activation process start?
Check whether the charger is connected to a working Wi-Fi network with internet access.
Use a laptop or mobile phone to test the same Wi-Fi network at the charger location.
Why can’t my laptop or mobile phone connect to Wi-Fi?
Check that the SSID and password are correct. Passwords are case-sensitive.
Also confirm that the Wi-Fi network is active and broadcasting near the charger location.
Why does my device connect to Wi-Fi, but the internet does not work?
This usually indicates an internet service, router, firewall, or network access control issue.
Restart the router or access point again if needed.
If the issue continues, contact the site network administrator or internet service provider.
Why does Wi-Fi work on my laptop or mobile phone, but not on the charger?
Confirm that the charger is using the correct SSID and password.
If the issue continues, contact Noodoe Technical Support and provide the following information:
- Charger serial number
- Wi-Fi SSID being used
- Screenshot or photo of the Wi-Fi settings, if available
- Any error message shown during setup or activation
Why is the Wi-Fi signal weak at the charger location?
Wi-Fi performance can be affected by distance, walls, electrical equipment, underground parking structures, and other nearby wireless networks.
Move closer to the router or access point and test again with a laptop or mobile phone.
If the signal is weak near the charger, consider relocating the access point, adding a Wi-Fi extender, or using a wired network connection if supported.