Gen 1
| Error Code | Description | Troubleshooting |
| 0x000000000001 | Power Switch Failure | Unplug the charging connector and check the input voltage range. Next, power cycle (switch off and on) the charger. If the issue persists, contact your reseller for technical support. |
| 0x000000000002 | Power Switch Failure | |
| 0x000000000004 | Power Switch Failure | |
| 0x000000000008 | Power Switch Failure | |
| 0x000000000010 | Self Test Failure | Unplug the charging connector and power cycle (switch off and on) the charger. If the issue persists, remove the unit. |
| 0x000000000020 | Ground Failure | A leakage current occurred. Please unplug and replug the charging cable to retry. If the issue persists, please contact your reseller for technical support. |
| 0x000000000040 | Missing Ground Fault | Ground connection is missing. Please ensure the ground wire is properly connected. |
| 0x000000000080 | Self Test Failure | Unplug the charging connector and power cycle (switch off and on) the charger. If the issue persists, remove the unit. |
| 0x000000000100 | Self Test Failure | |
| 0x000000000200 | Self Test Failure | |
| 0x000000000400 | Over Current Failure | Vehicle drawing excessive current. Replug the charging cable to retry. If the issue persists, download the log and contact your reseller for technical support. |
| 0x000000000800 | Over Current Failure | |
| 0x000000001000 | Over Current Failure | |
| 0x000000002000 | Over Voltage | Input voltage too high. Please consult an electrician to check the voltage stability. |
| 0x000000004000 | Over Voltage | |
| 0x000000008000 | Over Voltage | |
| 0x000000010000 | Under Voltage | Input voltage too low. Please consult an electrician to check the voltage stability. |
| 0x000000020000 | Under Voltage | |
| 0x000000040000 | Under Voltage | |
| 0x000000080000 | Control Pilot Failure | Vehicle error. Replug the charging cable to retry. |
| 0x000000100000 | Other Error | Unplug the connector, power cycle it, and if possible, test it with another vehicle to rule out vehicle-specific issues. |
| 0x000000200000 | Other Error | Product failure detected (CP DUTY). Contact your reseller for support. |
| 0x000000400000 | Other Error | Vehicle requests ventilation. The ventilation function can be enabled or disabled based on indoor or outdoor installation via configuration. The default setting is 'on' but can be adjusted through OCPP. |
| 0x000000800000 | Control Pilot Failure | Unable to detect current control pilot status. Replug the charging cable to retry. |
| 0x000001000000 | Other Error | Unplug detected, please replug charging cable to retry. |
| 0x000002000000 | Other Error | Power loss detected. Please check if the power system is stable. |
| 0x000004000000 | Other Error | Unplug the charging connector, power cycle the charger, and if the issue persists, remove the unit. |
| 0x000008000000 | Other Error | RFID communication error |
| 0x000010000000 | Other Error | Meter calibration error. Unplug the charging connector, power cycle the charger, and if the issue persists, remove the unit. |
| 0x000020000000 | High Temperature | Overtemperature detected. Please wait for temperature recovery. |
| 0x000040000000 | Low Temperature | Undertemperature detected. Please check the surrounding temperature. |
| 0x000080000000 | High Temperature | Overtemperature detected. Please wait for temperature recovery. |
| 0x000100000000 | High Temperature | |
| 0x000200000000 | Low Temperature | Undertemperature detected. Please check the surrounding temperature. |
| 0x000400000000 | Low Temperature | |
| 0x001000000000 | Other Error | Unplug the charging connector and power cycle (switch off and on) the charger. If the issue persists, remove the unit. |
| 0x002000000000 | Other Error | Live and neutral connections are reversed. Please verify the power cord is connected correctly. |
| 0x000000000000 | Power Meter Failure | Unplug the charging connector and power cycle (switch off and on) the charger. If the issue persists, remove the unit. |
| 0x000000000000 | Reader Failure |
Gen 2
| Error Code | Description | Troubleshooting |
| 10000 | (US) L1/L2 or L-N over voltage detected. | Measure voltage between L1/L2 and N. If voltage exceeds 281 Vac, contact an electrician. If voltage is within range, contact customer support. |
| 10004 | (US) L1-L2 or L-N under voltage detected. | Measure voltage between L1/L2 and N. If voltage is under 161 Vac, contact an electrician. If voltage is within range, contact customer support. |
| 10009 | Current exceeds 10% of the overcurrent protection limit. | Inspect the meter IC and current transformer or shunt for any faults. |
| 10010 | Current exceeds 20% of the overcurrent protection limit. | Inspect the meter IC and current transformer or shunt for any faults. |
| 10012 | Over temperature detected on the main circuit board, charging paused. | Check the Negative Temperature Coefficient (NTC) sensor and its corresponding Analog-to-Digital (ADC). |
| 10016 | Low temperature detected, charging paused. | Check the Negative Temperature Coefficient (NTC) sensor and its corresponding Analog-to-Digital (ADC). |
| 10017 | Over temperature detected on charging connector, charging paused | Check the Negative Temperature Coefficient (NTC) sensor and its corresponding Analog-to-Digital (ADC). |
| 10018 | Over temperature detected on charging connector, charging paused | Check the Negative Temperature Coefficient (NTC) sensor and its corresponding Analog-to-Digital (ADC). |
| 10020 | US: Leakage current exceeds 20mA. | Inspect the CCID component and related circuit for faults or damage. |
| 10025 | US: Neutral wire incorrectly connected to L1. | Inspect the wiring to ensure the neutral wire is not connected to L1. |
| 20000 | SAFETY_VALUE did not update immediately. | Check communication with the meter and verify the functionality of the NTC temperature sensor. |
| 20001 | Ground connection for GMI_HWv1 is missing. | Verify that the ground connection is properly established. Check all wiring and connections. If the issue continues, contact support. |
| 20002 | L1 relay contact welding detected. | Unplug the charging connector and restart the station. If this still does not resolve the issue, contact customer support. |
| 20005 | Unable to determine the state of one of the control pilots (A, B, C, D, E, F). | Verify the control pilot output circuit (+/-12V) and check the connections in the control pilot measurement circuit. |
| 20009 | MCU timer malfunction detected. | Check the MCU connections. If the issue persists, contact support. |
| 20010 | Malfunction detected in L1 relay. | Check output voltage. |
| 20011 | Current Leakage Detection (CCID) self-test failure detected. | Unplug the charging connector and restart the station. If this doesn't resolve the issue, contact customer support. |
| 20012 | Overcurrent protection auto-recover limit exceeded. | Unplug the connector to reset. |
| 20014 | Analog-to-Digital (ADC) self-test failure detected | If the issue persists, contact support for further assistance. |
| 20015 | MCU self-test failure detected. | If the self-test failure continues, it may indicate a hardware issue. Contact support for further diagnostics. |
| 20016 | The EV is in an error state and has triggered an error signal. | 1. Unplug and reconnect charging connector 2. Check connection between charging connector and cable signal wire. 3. If the error keeps occurring, replace charging cable. |
| 20017 | Communication with the LED driver has failed. | Check the wiring connections to the LED driver and ensure power is supplied. |
| 20018 | EV indicate D state, but EVSE doesn't provide ventilation | Control pilot reads 6V. Check control pilot output circuit (+-12V) and measurement circuit. |
| 20019 | Communication with the meter IC has failed. | Verify connections to the Meter IC and ensure all components are powered on. If the issue persists, contact support for assistance. |
| 20020 | Station software not ready during boot-up. | Ensure all hardware components are functioning and initialized within 30 seconds after powering on. |
| 20021 | Sub-bridge unable to read measurement values. | Inspect the MCU for errors. Consider replacement if the issue persists. |
| 20025 | Leakage current detected when relay is activated. | Unplug to reset and prevent further leakage. This may be a short circuit. Contact support if the issue persists. |
| 20029 | Software abnormal. | Contact tech support for further assistance. |
| 20036 | Communication with the network bridge is lost. | Check the connection between sub-bridge and network bridge. |
| 20037 | Control pilot signal -12V missing during EVSE operation in state F or PWM. | Check for -12V on the control pilot signal during EVSE operation in State F (Fault) or when PWM (Pulse Width Modulation) is active; if missing, contact support for assistance. |
| 20038 | Communication with network bridge is lost. | Check the connection between sub-bridge and network bridge. |
| 20043 | Temperature sensor failure detected. | Check the temperature sensor and its connections for issues. If faulty, replace the temperature sensor. |
| 20046 | US: Leakage current exceeds 264mA. | - Unplug the charging connector and restart the station. - Unplug the charging connector before charging again. - If the issue persists, the leakage current of the electric vehicle may exceed the specification (e.g., >264mA). Check the charging settings and refer to your vehicle’s manual for proper charging instructions. Try driving your vehicle a few meters away from the station, then return and start the charging process again, or use a different station. If the problem continues, please contact our customer support. Note: Only qualified EV station installers or electricians should perform the tests. |
| 20047 | Log data error detected. | Check EEPROM circuitry. |
| 20048 | Incorrect control pilot voltage detected. | Ensure control pilot voltage output is within +/- 12V and verify all connections are secure. |
| 20049 | Incorrect control pilot voltage detected. | Ensure control pilot voltage output is within +/- 12V and verify all connections are secure. |
| 20052 | Rotary switch board is disconnected. | Reconnect the rotary switch board. |
| 20053 | Over temperature protection limit exceeded. | Unplug the connector to allow for cooling. |
| 20054 | Neutral relay contacts are fused. | Inspect the neutral relay and replace if necessary. |
| 20055 | Neutral relay malfunction. | Inspect the neutral relay and replace if necessary. |
| 20058 | Temperature sensor failure at L1 connector. | Inspect the temperature sensor. Replace it if faulty. |
| 20059 | Temperature sensor failure at L2 connector. | Inspect the temperature sensor. Replace it if faulty. |