The charging station is not accepting my payment. / There is a “payment_failure” message showing on the screen / I cannot pay
- Please make sure you have entered the correct credit card information and are able to continue to the next page.
- Please make sure you have a sufficient balance on your credit card/ debit card.
- If possible, please try another credit card/ debit card or a different payment method.
- Please make sure you have a stable internet connection.
If the issue persists, please fill out this form; our technical support team will look into it as soon as possible.