Why can’t I get the charging connector out of my car?

Many EVs automatically lock the charging connector in place while the vehicle is locked.

First, make sure your vehicle is unlocked, then try removing the charging connector again.

If the connector still cannot be removed, the issue is typically related to the vehicle's connector locking or release mechanism rather than the charging station.

Most EVs also have a manual or emergency release for the charging connector. The location and procedure vary by vehicle.

Please contact your vehicle manufacturer's customer support or refer to your vehicle owner's manual for instructions on safely releasing the charging connector.